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FREE SHIPPING Shipping in 48 hours
SECURE PAYMENTS SSL Encrypted
GUARANTEED SATISFACTION 14-day return policy
  • FREE SHIPPING Shipping in 48 hours
  • SECURE PAYMENTS SSL Encrypted
  • GUARANTEED SATISFACTION 14-day return policy

F.A.Q

Vous trouverez ci-dessous les réponses aux questions les plus fréquentes que nous recevons.

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Shipping & Returns


Delivery times for Europe are 7 to 11 working days depending on the request and our shipping capacity.

These times can reach 15 days for international shipments outside the European Union.

Each package is visible with a tracking number.

We deliver throughout Europe with a shipping time of 7 to 11 days.

And internationally within 8 to 15 days.

Unfortunately, the French DOM-TOM, the Spanish and Portuguese island territories and certain countries (Israel, South Africa, Croatia, the United Arab Emirates and Peru) are currently not served by our partners. Orders for these destinations have therefore been made impossible on our checkout page.

We accept returns within 14 days from the date of delivery.

To return your order contact us by email or use this form and indicate your order number.

An order confirmation email is sent right after your order.

You will find all the tracking info updated from this email.

If you did not receive it, check your spam or contact us by email or via this form with your order number or email so we can help you.

There is no problem without a solution !

Contact us by email or via this form with your order number so we can help you.

Informations

We have made sure that our bracelets fit all wrist and ankle sizes.

Our bracelets are therefore adjustable.

The pearl bracelets (Turtle, Polar Bear and Dolphins) are elastic and are perfectly suited for wrists from 14 to 20 cm.

The rope bracelets (Sharks and Whales) fit easily on wrists from 14 to 26 cm.

On request, it is possible to shorten or enlarge a bracelet.

Yes, whether it's the elastic or rope models, we've designed them to fit you.


Our bracelets fit 96% of wrists.

However, if you have received your bracelet and it does not fit :

- Too small, you can contact us for a return with this form

- Too big, you can either cut the adjustable rope/elastic or pass it several times through the clasp (for rope bracelets).

YES, the majority of our bracelets are completely water resistant.

You can keep them under the shower but we recommend avoiding sea water, shampoo, shower gel, perfume and hydroalcoholic gel for a longer life.

Exception :

- The following painted ceramic bead bracelets : Seaweed, Crystal Blue

- The following real stone bracelets : Onyx

Our commitments push us to always ensure conscious and sustainable sourcing and production or recycling.

The pearl bracelets (Turtle, Polar Bear and Dolphins) are all made with real natural stones except for the Crystal Blue and Green Seaweed versions which are made with painted natural ceramic beads.

The rope bracelets (Shark and Whale) are made of cotton rope and the pendants of aluminum alloy.


In 2022 it is possible to have an eco-responsible approach AND to work with China !

Yes, our bracelets are made, stored and shipped from China and we have never hidden it.

Explications :

We prefer transparency and truth to beautiful "political" logos of European production that hide dark realities.

100% of the raw materials used come from short and local circuits in China.

An equivalent manufacture in Europe would be less sustainable with the various inevitable transports of imports and exports.
And in addition to the reduced ecology, the costs would not allow us to offer the tracking experience, associative support and awareness for low price.

We therefore prefer to minimize our ecological impact and maximize the margin for donations.

All this while ensuring that our standards of employment, quality and sustainable commitments are irreproachably respected.

Transparence

We explain and document every action and donation very regularly right here :

The Club Ocean© Actions

This is to guarantee total transparency and to silence any possible doubt.


Total donations and awareness figures are updated regularly here :
The Club Ocean© Mission

In total, more than 50% of the turnover generated is devoted to our actions which include donations, sponsored missions and awareness campaigns on social medias.

ClubOcean animal tracking (or Geolocation access) are based on information from animal tracking or movement studies of the various species represented, and is then processed and published manually by our operators to provide a fun and accessible experience at all times.

Thanks to this, we can offer you regularly updated content that is understandable at any age, and always provide a realistic, educational and virtually uninterrupted experience.

You may have noticed that people have received the same access to the same animal.

This is normal : The cost of setting up and maintaining an animal geolocation page cannot be covered by the margin of a single bracelet.

We propose many trackings to avoid that the same person follows the same animals but it is possible that the same animal is followed by several persons.

Although we manually edit every piece of data offered on the animals' virtual geolocation pages, server errors may occur, making the visible information temporarily inaccessible or incorrect.

No need to worry !
If you have a problem with your geolocation page, simply contact our customer service team here and we'll deal with it as quickly as possible.

The Club Ocean® Tracking Wristbands are not fully patented yet and their simple design is inspired by models that are already popular to suit most people.

Our bracelets are unique and meet our own high standards of quality.

Our added value lies in the support of the associations and in the experience of animal geolocation that no other brand provides.

So NO, the bracelets on the Chinese sites are not the same and do not participate in any way to the cause we defend.

Security & Payments

We accept different types of payments, all among the most secure, reliable and used.

- Credit card (Visa, Mastercard and Amex)

- PayPal

- Apple Pay

- Klarna, "pay later"

- IDeal, "payment on delivery"

Yes absolutely, we work only with the most reliable and used providers.

Every payment is secured by SSL protocol and encrypted, so we never have access to your payment information.

Our service providers also guarantee reimbursement in the event of a payment dispute.

We make sure to cover all costs related to our responsibility for 98% of the orders.

However, depending on your bank, local delivery service or country of receipt, additional charges may be levied beyond our responsibility.

Contact ClubOcean®

If you can't find the answer to your question here, we invite you to contact us by email or via this form.

Our team will be happy to help you.

If you would like to submit a proposal for support or present your cause

We would be delighted to hear from you !

Simply contact us at contact@clubocean.co or via this form.

We offer preferential rates to companies, attractions, museums or businesses that wish to offer our wristbands for sale.

If you are interested, contact us at contact@clubocean.co or via this form.