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Frequently Asked Questions

Delivery times for Europe are 7 to 11 working days, depending on demand and our shipping capacity. Each parcel is visible with a tracking number.

We deliver worldwide within 5 to 15 days, depending on the country of destination, and all parcels are tracked.

We work exclusively with the best local delivery services for each destination.

Unfortunately, the French DOM-TOM, the Spanish and Portuguese island territories and certain countries (Israel, South Africa, Croatia, the United Arab Emirates and Peru) are currently not served by our partners. Orders for these destinations have therefore been made impossible on our checkout page.

For all return requests or order cancellations, please contact our customer service department at Returns will unfortunately result in the cancellation of your access to your Animal's follow-up, as your contribution is essential for their maintenance.

Contact us

You can contact our customer service department using the form below:

Our team is available from Monday to Friday

Opening hours :

MON. 7:30am - 6:00pm
TUE. 7:30am - 6:00pm
WED. 7:30am - 6:00pm
THURS. 7:30am - 6:00pm
FRI. 7:30am - 6:00pm

You can also contact us by e-mail at

Merci de nous contacter. Nous vous répondrons dès que possible.

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